Conflict Management and Negotiation

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Conflict Management and Negotiation

This course comprises three modules, with each module providing theoretical and practical insights, video explainers, in-lesson tasks, and case studies to support the learning process.

Duration: 2 - 3 Hours or Self Paced
Publisher: LearnHUB, Powered by Regent Business School
Certification: A Certificate of Completion will be issued to all candidates who successfully complete the requirements of the programme.
Take your time and ensure to carefully engage with every aspect of this course, to ensure adequate preparation for the final assessment. A minimum of 80% is required to pass.

Learning Outcomes: By completing this course, you will able to:

Clearly articulate the concept of conflict management, its importance in maintaining a harmonious work environment, and its role in fostering productive collaboration.
Examine common causes of conflict in the workplace, including interpersonal tensions, communication breakdowns, and differing organisational goals.
Explore and compare different conflict management styles , understanding when and how to apply each style based on the context and the needs of the individuals involved.
Discuss key negotiation techniques such as interest-based bargaining, win-win strategies, and compromise approaches, with practical examples of how these can be used to resolve conflicts effectively in a professional setting.
Delve into alternative dispute resolution techniques like mediation, arbitration, and facilitation, and evaluate their effectiveness in resolving workplace disputes outside of traditional legal or hierarchical channels.