Introduction To Quality Management
2. Module Overview
In this module we will define the concept quality management through discussing the types of quality that can be found as well as the tools and techniques that are used for measuring quality. We will also look at the quality assurance methods, quality control tools, how to write a quality assurance reports as well as the cost of quality. We will also discuss the principles of quality management as well as its benefits and we will end our discussion on the total quality management system.
3. Aim of the Module
Upon completion of this chapter, the learner should be able to:
- Define quality management
- Discuss the three types of quality
- Name and explain the tools and techniques used to measure quality
- Name and explain the methods used for quality assurance
- Name and explain the tools used for quality control
- Be able to write a quality assurance report
- Briefly discuss the history of quality
- Understand the cost of quality
- Discuss how the culture of quality can be created
- List and explain the principles of quality management
- Discuss the benefits of quality management
- Discuss the total quality management system
- List and explain the elements of a total quality management system
- Discuss the role of customers in a total quality management system