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Conflict Management and Negotiation
This course comprises three modules, with each module providing theoretical and practical insights, video explainers, in-lesson tasks, and case studies to support the learning process.
- Duration: 2 - 3 Hours or Self Paced
- Publisher: LearnHUB, Powered by Regent Business School
- Certification: A Certificate of Completion will be issued to all candidates who successfully complete the requirements of the programme.
- Take your time and ensure to carefully engage with every aspect of this course, to ensure adequate preparation for the final assessment. A minimum of 80% is required to pass.
Learning Outcomes:
By completing this course, you will able to:
- Clearly articulate the concept of conflict management, its importance in maintaining a harmonious work environment, and its role in fostering productive collaboration.
- Examine common causes of conflict in the workplace, including interpersonal tensions, communication breakdowns, and differing organisational goals.
- Explore and compare different conflict management styles , understanding when and how to apply each style based on the context and the needs of the individuals involved.
- Discuss key negotiation techniques such as interest-based bargaining, win-win strategies, and compromise approaches, with practical examples of how these can be used to resolve conflicts effectively in a professional setting.
- Delve into alternative dispute resolution techniques like mediation, arbitration, and facilitation, and evaluate their effectiveness in resolving workplace disputes outside of traditional legal or hierarchical channels.
- It is advisable to complete this course in one-sitting. However, your progress is auto-saved and you can pick up where you left off if you are attempting this course at your own pace.